Question 1

Our Clients

Accepted Answer

We accept referrals for clients with a range of neurological and psychological conditions that significantly impact their quality of life, psychological wellbeing or cognitive functioning.

We focus on the treatment of Functional Neurological Disorders (FND), complex trauma, and anxiety and depression in people with neurological disorders.

We accept referrals for clients aged 16 and above.

Question 2

Common Referrers

Accepted Answer

Clients are typically referred for psychological therapy by their GP, psychiatrist, or neurologist.

Referrals from other health professionals and self-referrals are also welcome.

Question 3

Referrals from GPs

Accepted Answer

GP referrals should be accompanied by a Mental Health Treatment Plan (Mental Health Care Plan) so clients can access a Medicare Rebate for psychological therapy.

GP referrals should specifically state the number of therapy sessions that the client is being referred for.

With a Mental Health Treatment Plan, 10 individual and/or 10 group Medicare Rebated sessions are allowable in a calendar year.

For individual therapy, the client is expected to visit their GP for a review after Session 6 in order to access Medicare Rebates for the remaining sessions (Sessions 7-10).

Please refer to our For New Clients (undefined)page for information we have provided to clients about Medicare Rebates and the Mental Health Treatment Plan.

Question 4

Referrals from Psychiatrists

Accepted Answer

Clients who are referred by a psychiatrist can access Medicare Rebates for psychological therapy without obtaining a Mental Health Treatment Plan from their GP.

Please note that referrals from psychiatrists should state the number of therapy sessions that the client is being referred for.

Question 5

Referrals from Other Medical Professionals

Accepted Answer

Clients referred by other health professionals (including neurologists) will require a Mental Health Treatment Plan from their GP to access Medicare Rebates for psychological therapy.

Question 6

Processing Referrals and Booking Appointments

Accepted Answer

Upon receiving a referral, we will review whether our services are suitable for the client's needs.

We will then allocate the client to a psychologist through a triage process.

We will contact the client directly to make a booking and to ensure that they have the required documents (e.g., Mental Health Treatment Plan) before their first appointment.

*Please note that we have been receiving a high volume of new referrals, and it is likely that a new client will be placed on a waitlist before being seen by a psychologist.

Question 7

Contact Us

Accepted Answer

Please send all referrals with accompanying documents (e.g., Mental Health Treatment Plan) to us via email or post. 
Please also feel free to get in touch if you have any questions.

Contact us

Email: neuropsychology-eastmelbourne@unimelb.edu.au(mailto:neuropsychology-eastmelbourne@unimelb.edu.au)
Phone: (03) 83440298(tel:+61383440298)
Mailing Address:  PO Box 646, Carlton South, VIC 3053
Clinic Address: Neuropsychology East Melbourne,  Level 2, 138-146 Cardigan Street, Carlton VIC 3052

*Please note that our email is only attended to on Wednesdays and Friday mornings, while our phone is only attended to on Wednesdays (8:30 am - 6:00 pm).

For Referrers