Question 1

Basis for Our Rates

Accepted Answer

Our consultation rates are based on the type of service received and the qualification of the psychologist.

They are guided by the Australian Psychological Society (APS) Recommended Schedule of Fees.

However, we have adjusted our rates to the lowest possible cost, as many of our clients have health conditions which may impact their ability to work.

*Please note that our rates may change over time.

Question 2

Medicare Rebates

Accepted Answer

Psychological Therapy

Medicare Rebates are available for psychological therapy.  You must meet certain requirements to access the rebated fee.  Please refer to our For New Clients (javascript:void(0))page for more information about accessing Medicare Rebates.

If you are not eligible for Medicare Rebates, you can still receive psychological therapy at our clinic.  You will have to pay the full consultation fee or arrange psychology cover with you Private Health provider.

Neuropsychological Assessment

Medicare Rebates are not available for neuropsychological assessment.

Some or all of the fee for the assessment may be covered by your Private Health fund.  Please check directly with your Private Health provider to confirm.

Question 3

Clients Covered by NDIS, TAC, DVA and WorkCover

Accepted Answer

Clients covered by the following services may have different billing arrangements and accessibility to Telehealth consultations:

• National Disability Insurance Scheme (NDIS)
 • Traffic Accident Commission (TAC)
 • Department of Veteran Affairs (DVA)
 • WorkCover

We will discuss the specific arrangements relating to your cover with you directly and with your funding provider.

Question 4

How to Make Payment

Accepted Answer

The consultation fee is payable at the end of each session by EFTPOS, credit card, cheque, or bank transfer.

Medicare Rebates for psychological therapy are lodged and processed electronically by our staff.

For Telehealth appointments, we will contact you following your appointment to organise payment over the phone.

Question 5

Late Cancellation Fees

Accepted Answer

Late cancellation fees apply.

All appointments cancelled with less than 72 hours' notice will incur a fee that is half the rate of a standard consultation.

Exemptions apply for cancellations related to the onset of symptoms associated with COVID-19 or suspected exposure to someone with COVID-19.

Question 6

Telehealth Rates

Accepted Answer

The same rates apply to sessions attended in-person at the clinic or via Telehealth.

Please refer to our Telehealth (javascript:void(0))page for more information.

Question 7

Booking an Appointment

Accepted Answer

Please email us for all bookings and enquiries:
neuropsychology-eastmelbourne@unimelb.edu.au(mailto:neuropsychology-eastmelbourne@unimelb.edu.au)

Alternatively, you may call us or leave a voicemail message:  
(03) 83440298(tel:+61383440298)

*Please note that our email is only attended to on Wednesdays and Friday mornings, while our phone is only attended to on Wednesdays (8:30 am - 6:00 pm).